1. Acceptance of these terms
By creating an account on BizlumoAI ("the Service"), you agree to these Terms of Service ("Terms"). If you're agreeing on behalf of a company, you confirm you have the authority to bind that company to these Terms. The terms "you" and "your" refer to the individual or company using the Service.
"We", "us", "our", and "BizlumoAI" refer to MoonFellow IT Solutions Pvt Ltd, a company incorporated in India under CIN U62099UP2023PTC192568, with registered office at 60, D Block, Sector 63, Noida, Uttar Pradesh 201301. GSTIN: 09AARCM4870C1Z5. BizlumoAI is a product of MoonFellow IT Solutions Pvt Ltd.
2. Our services
BizlumoAI is a cloud-based Human Resources Management System (HRMS) that includes face-recognition attendance, leave management, payroll processing, expense management, and related features. Specific features available depend on the plan you subscribe to (see Pricing).
We may add, modify, or remove features from time to time. We'll give you reasonable notice of material changes that affect features included in your current plan.
3. Your account
3.1 Eligibility
You must be at least 18 years old and capable of entering into a binding contract under Indian law. The Service is intended for businesses, not individual consumers.
3.2 Account security
You're responsible for keeping your account credentials confidential and for all activity that happens under your account. Use strong passwords. Don't share them. Notify us immediately at security@bizlumoai.com if you suspect unauthorised access.
3.3 Acceptable use
You agree not to:
- Use the Service for any unlawful purpose
- Upload data you don't have the right to upload (e.g. employee data without consent)
- Reverse engineer, decompile, or attempt to extract source code
- Use the Service to send spam or malware
- Probe, scan, or test the vulnerability of our infrastructure (see our security page for our responsible disclosure policy)
- Resell or sublicense the Service without our written permission
4. Your data
4.1 Ownership
You own your data. Everything you upload — employee records, attendance logs, payroll data, expense receipts — belongs to you. We process it on your behalf solely to provide the Service.
4.2 Our use of your data
We use your data to provide the Service, generate reports for you, improve our infrastructure, and comply with legal obligations. We do not sell your data to third parties. We do not currently use your data to train AI models for other customers; if this ever changes, we will require explicit opt-in from you and it will be off by default.
4.3 Data location
All customer data is stored on servers located in India. Data does not leave Indian jurisdiction except in transit when you access the Service from outside India.
4.4 Data retention and deletion
When you cancel your account, your data is preserved for 90 days in case you want to reactivate. After 90 days, it's permanently deleted (except where we're required by law to retain it longer — e.g. tax records under the Income Tax Act).
You can export all your data as CSV/PDF/JSON at any time from your dashboard. See our Privacy Policy for full details on data handling.
5. Payment
5.1 Subscription billing
Paid plans are billed in advance via Razorpay (UPI, cards, netbanking). You can choose monthly or annual billing cycles. By providing payment details, you authorise us (through Razorpay) to charge the subscription fee on each renewal until you cancel.
Annual billing is priced at 10× the monthly amount, giving you effectively two months free per year (~17% savings).
5.2 Pricing and taxes
Prices are listed in INR on our pricing page. All listed prices are exclusive of GST at the currently applicable rate (HSN/SAC 998314) — GST is added at checkout, and the total (base + GST) is the amount actually charged. Each invoice clearly shows the base value and GST split (CGST+SGST for intra-state customers, IGST for inter-state). If statutory GST rates change, revised prices will apply to future billing cycles.
5.3 Failed payments
If a payment fails, Razorpay will automatically retry per its dunning policy with email notifications throughout. If still unpaid after the retry window, your subscription is halted and most account actions are blocked (a "Payment Required" response). Logins and the billing page remain accessible so you can update your payment method. See section 7.
5.4 Refunds
Within 30 days of your latest paid invoice, you can cancel-now-with-refund and receive a pro-rata refund for the unused portion of the current billing period (computed on the net amount you actually paid, after any prior discounts on that invoice). Outside the 30-day window, cancellation is at-period-end only (no refund). Refunds are processed via Razorpay back to the original payment method, settling in 5–10 business days depending on your bank. See our Refund & Cancellation Policy for the full timeline, exceptions, and how referral credits interact with the flow.
5.5 Plan changes
Upgrades (e.g. Starter → Growth, or Monthly → Annual) take effect immediately, with prorated charges handled by Razorpay on your next renewal.
Downgrades take effect at your next renewal date. You keep your current plan's features until then.
6. Free trial
We offer a 14-day free trial on Starter, Growth, and Business plans (Enterprise gets 30 days). No credit card required. During the trial, you have full access to all features of the plan you selected. We'll email you 3 days and 1 day before the trial ends.
If you don't upgrade by the end of the trial, your account goes read-only. You can upgrade at any time within 90 days to restore full access. After 90 days, the account is deleted (see section 4.4).
7. Suspension and termination
7.1 By us
We may suspend or terminate your account if:
- You don't pay your subscription
- You violate these Terms (e.g. illegal use, security probing)
- You provide false information at signup
- Required by law or court order
For non-payment, we will provide reasonable notice (typically at least 7 days) by email before suspending. For violations, we may suspend or terminate immediately, with or without notice, if there is risk of harm to others or to the integrity of the Service.
7.2 By you
You can cancel any time from your dashboard, no questions asked. Two options are offered in the cancel modal:
- Cancel at end of period — keep access until the current billing cycle ends; no refund.
- Cancel now with a pro-rata refund — available within the 30-day refund window on the most recent paid invoice; refund covers the unused portion of the current period and is computed on the net amount you actually paid.
Full timeline, examples, and exceptions are in the Refund & Cancellation Policy.
8. Cancellation effects
When you cancel:
- Your subscription stops at the end of the current billing period
- You can export your data at any time during this period
- After cancellation, your data is preserved for 90 days
- You can reactivate within 90 days with no data loss
- After 90 days, all data is permanently deleted
9. Limitation of liability
9.1 Service availability
We work hard to keep the Service available 24/7 and aim for high uptime, but we do not guarantee uninterrupted or error-free access. The Service may be temporarily unavailable due to scheduled maintenance, unscheduled emergencies, or factors outside our control. Scheduled maintenance will, where reasonably practicable, be announced in advance via in-app notification.
9.2 Disclaimers
The Service is provided "as is" without warranties of any kind, express or implied, except as required by Indian consumer protection law. We don't warrant that the Service will be error-free, that defects will be corrected, or that the Service is free from viruses or malicious components.
9.3 Limitation
To the maximum extent permitted by law, our total liability to you for any claim arising out of or relating to these Terms or the Service will not exceed the amount you paid us in the 12 months preceding the claim.
We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, loss of data, or business interruption, even if we've been advised of the possibility of such damages.
9.4 Indemnification
You agree to indemnify us against claims arising from your misuse of the Service, your violation of these Terms, or your violation of any third-party rights (including data protection rights of your employees whose data you upload).
9.5 Payroll, tax and statutory figures
This section was added on 9 October 2026. For accounts that existed before that date it applies from 9 November 2026.
The Service works out salary, provident fund (PF), employees' state insurance (ESI), professional tax, income tax (TDS) and related figures, and prepares files and certificates from them, such as the PF return file, the ESI contribution sheet, the quarterly TDS sheet and the yearly salary certificate. These are tools to help you. They are not legal, tax or accounting advice, and we are not your employer, tax deductor, chartered accountant or filing agent.
What you are responsible for
- You are the employer. Deducting and paying the right amounts, and filing on time with the government, is your legal duty, not ours.
- The figures depend on what you and your employees enter: salaries, dates, tax regime, declarations, identity numbers, your state's professional tax slabs and your statutory settings. You are responsible for that information being correct and up to date.
- You must check every figure, file and certificate before you pay, file or give it to anyone. Where a rule is new, unclear or unusual for your business, you should confirm it with a qualified professional.
- We do not file anything with any government body for you. Uploading and submitting is done by you or your adviser.
What we do
- We work to keep the calculations in line with the rules in force, and we update them when rules change. Rules can change at short notice, and there can be a gap between a change and our update.
- If you tell us about a figure you believe is wrong, we will look into it and, where it is our error, correct the Service within a reasonable time so you can regenerate the affected payslips and files.
What we are not liable for
To the maximum extent permitted by law, we are not liable for any tax, contribution, interest, penalty, fee, damages, late filing, short deduction, excess deduction, rejected filing, notice or claim from any government body, employee or other person that arises from figures, files or certificates produced by the Service, whether the cause is information you entered, a setting you chose, a rule that changed, or an error in the Service. Correcting the Service as described above is your only remedy for such an error, and any liability we do have remains subject to the limit in section 9.3.
You agree to indemnify us against claims made by your employees or by any government body in connection with your payroll, deductions, payments and filings.
Nothing in this section limits liability that cannot be limited under Indian law.
10. Changes to these terms
We may update these Terms from time to time. Material changes will be announced at least 30 days in advance via email and in-app notice. Continued use of the Service after changes take effect means you accept the updated Terms. If you don't agree to changes, you can cancel your account.
11. Governing law and disputes
These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at Gautam Budh Nagar, Uttar Pradesh, India.
Before initiating legal proceedings, you agree to attempt to resolve the dispute informally by contacting us at support@bizlumoai.com. We'll respond within 14 business days.
12. General provisions
12.1 Force majeure
Neither party will be liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, pandemic, government action, internet or utility outages, denial-of-service attacks, or failures of third-party infrastructure or services on which the Service depends (including but not limited to our hosting provider, Razorpay, email providers, and DNS providers).
12.2 Severability
If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.
12.3 No waiver
Our failure to enforce any provision of these Terms is not a waiver of our right to enforce that or any other provision later. Any waiver must be in writing and signed by us to be effective.
12.4 Assignment
You may not assign or transfer your rights or obligations under these Terms, by operation of law or otherwise, without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of our assets. Any attempted assignment in violation of this section is void.
12.5 Survival
Any provisions of these Terms that, by their nature, should survive termination or expiration — including without limitation those relating to your data, payment obligations, limitation of liability, indemnification, governing law, disputes, and these general provisions — will continue to apply after these Terms end.
12.6 No third-party beneficiaries
These Terms are between you and us only. They do not create any rights, benefits, or causes of action for any third party.
12.7 Entire agreement
These Terms, together with our Privacy Policy and Refund & Cancellation Policy, constitute the entire agreement between you and us regarding the Service and supersede any prior or contemporaneous agreements, communications, or understandings.
12.8 Notices
Any notice to us under these Terms must be sent to support@bizlumoai.com and will be deemed received on the next business day after sending. Notices to you will be sent to the email address associated with your account and will be deemed received when sent.
13. Contact
Questions about these Terms? Email support@bizlumoai.com or write to:
MoonFellow IT Solutions Pvt Ltd
60, D Block, Sector 63
Noida, Uttar Pradesh 201301
India
If you have questions about these Terms, contact us at support@bizlumoai.com.